Last Updated: December 1, 2023
This Refund and Cancellation Policy outlines the procedures and terms for refunds and cancellations of services provided by PABLO CORPORATION, known by our brand name Pablobetz ("us", "we", or "our"). By engaging our services, you agree to the terms outlined in this policy.
1. Service Agreements
All services provided by Pablobetz are governed by a formal service agreement or contract that outlines the scope of work, deliverables, timelines, and payment terms. This agreement serves as the primary document for determining refund and cancellation eligibility.
2. Project Cancellation by Client
If you wish to cancel a project or service after signing the service agreement, the following terms apply:
- Cancellation Before Project Commencement: If you cancel before we begin work on your project, you may be eligible for a refund of up to 90% of any advance payment made, with a 10% administrative fee retained.
- Cancellation During Project Execution: If you cancel after work has begun, refunds will be calculated based on the percentage of work completed and resources allocated to your project. You will be responsible for payment for all work completed up to the cancellation date.
- Cancellation of Ongoing Services: For recurring or subscription-based services, cancellation requires a notice period as specified in your service agreement, typically 30 days. You will be billed for services provided during the notice period.
3. Project Cancellation by Pablobetz
In rare circumstances, we may need to cancel or terminate a project. In such cases:
- Cancellation Due to Client Breach: If we cancel due to a breach of the service agreement by the client (e.g., non-payment, failure to provide required information), no refund will be issued, and you may be liable for costs incurred up to the termination date.
- Cancellation Due to Unforeseen Circumstances: If we cancel due to circumstances beyond our control, we will provide a prorated refund for services not rendered.
4. Refund Eligibility
Refunds may be considered in the following circumstances:
- Service Not Provided: If Pablobetz fails to provide the agreed-upon services within the specified timeframe without valid reason, you may be eligible for a full or partial refund.
- Quality Issues: If our deliverables do not meet the specifications outlined in the service agreement, and we are unable to rectify the issues within a reasonable timeframe, a partial refund may be considered.
- Duplicate Payment: In case of duplicate or erroneous payments, a full refund of the duplicate amount will be processed.
5. Non-Refundable Items
The following items are generally non-refundable:
- Third-party costs incurred on your behalf (e.g., domain registration, software licenses, stock images).
- Completed work that meets the specifications outlined in the service agreement.
- Services already rendered, including consultation time, research, and development work.
- Administrative fees and taxes.
6. Refund Process
To request a refund, please follow these steps:
- Submit a written refund request to contact@oneseventechnologies.shop, including your project details, reason for the refund, and any supporting documentation.
- Our team will review your request within 7 business days and may contact you for additional information.
- If your refund is approved, the amount will be processed using the original payment method, unless otherwise agreed upon.
- Refund processing typically takes 7-14 business days, depending on your payment provider.
7. Modifications to Projects
If you wish to modify the scope of your project:
- Requests for modifications must be submitted in writing.
- Changes that significantly alter the project scope may require a revised service agreement and additional fees.
- Modifications requested after project completion may be treated as new service requests.
8. Dispute Resolution
In case of disputes regarding refunds or cancellations:
- We encourage clients to first communicate directly with their project manager or account representative to resolve issues amicably.
- If a resolution cannot be reached, the dispute will be handled according to the dispute resolution clause in your service agreement.
9. Changes to This Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.
10. Contact Us
If you have any questions about our Refund and Cancellation Policy, please contact us at:
PABLO CORPORATION (Pablobetz)
2ND FLOOR, NO.6, 7TH CROSS, MARUTHI NAGAR,
KAMAKSHIPALYA, BANGALORE, Karnataka, 560079
Email: contact@oneseventechnologies.shop
Phone: +91 9460066778